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Here are 30 frequently asked questions (FAQs) for Stem Hotel, along with their responses:

1. What are the check-in and check-out times at Stem Hotel?

Check-in: 12:00 PM

Check-out: 10:00 AM

2. Does Stem Hotel offer airport transportation?

Yes, we offer airport shuttle services upon request. Please book in advance by contacting the hotel directly.

3. Is Wi-Fi available at Stem Hotel?

Yes, we offer free high-speed Wi-Fi throughout the hotel, including rooms, conference areas, and public spaces.

4. Can I bring my pet to Stem Hotel?

Yes, pets are  allowed on the premises.

5. Are there accessible facilities for guests with disabilities?

Yes, we have accessible rooms and public areas for guests with disabilities to ensure a comfortable stay.

6. Does the hotel offer parking?

Yes, Stem Hotel provides free on-site parking for all guests.

7. Is breakfast included in the room rate?

Yes, a complimentary breakfast is included with your room booking.

8. Can I book a room online?

Yes, you can easily book a room online via our website or through third-party booking platforms.

9. What types of rooms are available at Stem Hotel?

We offer a variety of rooms, including standard rooms, deluxe rooms, suites, and family rooms.

10. Does Stem Hotel have a restaurant?

Yes, our hotel features a multi-cuisine restaurant serving local and international dishes.

11. What are the operating hours of the hotel restaurant?

Our restaurant operates daily from 6:30 AM to 12:00 AM or when guests leave.

12. Is there a bar at Stem Hotel?

Yes, we have a bar and lounge area offering a variety of drinks and snacks.

13. Can I host events or meetings at Stem Hotel?

Yes, we offer conference rooms, boardrooms, and event spaces to host meetings, conferences, weddings, and other social events.

14. What types of events can be hosted at Stem Hotel?

We can host business meetings, conferences, weddings, birthday parties, corporate events, and social gatherings.

15. Does the hotel provide event planning services?

Yes, our dedicated events team offers full event planning and coordination services to ensure your event runs smoothly.

16. Does Stem Hotel offer room service?

Yes, we offer room service for breakfast, lunch, and dinner during restaurant operating hours.

17. What payment methods are accepted at Stem Hotel?

We accept payments via credit/debit cards (Visa, MasterCard), mobile money (M-Pesa), and cash.

18. Is there a swimming pool at Stem Hotel?

Yes, we do have a swimming pool and other amenities for relaxation and entertainment.

19. Are there any nearby attractions to visit?

Yes, we are close to Lake Nakuru National Park, Menengai Crater, Lake Elementaita, and Hyrax Hill Prehistoric Site.

20. Does Stem Hotel have a gym or fitness center?

At this time, we do not have a gym on-site, but we can recommend nearby fitness centers.

21. Are there laundry services available?

Yes, we offer laundry and dry-cleaning services for guests at an additional charge.

22. Can I request a late check-out?

Late check-out may be available upon request, subject to availability and an additional fee.

23. Is Stem Hotel child-friendly?

Yes, we welcome families and offer family-friendly rooms and dining options. We also have a children’s menu in our restaurant with play ground that has trampoline & swings.

24. Can I request a wake-up call?

Yes, wake-up calls can be arranged by contacting the front desk.

25. Does Stem Hotel offer business services?

Yes, we offer business services such as photocopying and printing in our conference areas.

26. Is there a spa at Stem Hotel?

Currently, we do not have a spa, but we can recommend nearby facilities for relaxation and treatments.

27. Does Stem Hotel offer a loyalty program?

At this time, we do not have a formal loyalty program, but we offer seasonal promotions and discounts for regular guests.

28. Can I host a wedding at Stem Hotel?

Yes, Stem Hotel is an ideal venue for weddings, with both indoor and outdoor spaces available for ceremonies and receptions.

29. Are there any shopping centers near Stem Hotel?

Yes, Stem Hotel is located near shopping areas such as Nakuru Town, where guests can find local markets, malls, and shops.

30. How far is Stem Hotel from the nearest airport?

Stem Hotel is approximately 2 hours’ drive from Nairobi’s Jomo Kenyatta International Airport and 30 minutes from Nakuru’s airstrip.

These FAQs provide a comprehensive guide to our services, making it easy for guests to plan their stay and make the most of their time at Stem Hotel.

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